Customer Service Manager - Remote Work

Gold Fields is seeking a part-time Customer Service Manager to join our remote team based in Durban, KwaZulu Natal, ZA. As an Associate Level position, the successful candidate should have at least 5 years of experience in customer service management.

As a Customer Service Manager at Gold Fields, you will be responsible for overseeing all aspects of the customer service department, including managing a team of customer service representatives, monitoring customer interactions, resolving customer complaints, and implementing strategies to improve customer satisfaction. You will also be responsible for analyzing customer feedback and data to identify trends and make recommendations for process improvements.

The ideal candidate for this role will be confident and driven, with strong negotiation and leadership skills. They will be able to effectively communicate with customers and team members, and have a track record of delivering exceptional customer service.

At Gold Fields, we prioritize employee well-being and offer benefits such as parental leave, remote work flexibility, and visa sponsorship. Our working environment is focused on promoting health and wellness through various initiatives.

Deadline to apply for this position is 2024-05-25.

Equal opportunity statement: Gold Fields is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.