Customer Service Manager - Remote Work

Job Description:

We are seeking a dedicated and experienced Customer Service Manager to join our team at Aspen Pharmacare. This position will be remote work based in Cape Town, Western Cape, ZA. As a mid-to-senior level position, we are looking for someone with at least 6 years of relevant experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures to ensure a high level of customer satisfaction - Manage a team of customer service representatives, providing guidance and support as needed - Monitor and analyze customer service metrics to identify areas for improvement - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with other departments to ensure a seamless customer experience - Develop and maintain relationships with key customers to promote repeat business - Train new employees on customer service best practices - Contribute to the development of new customer service initiatives to drive business growth

Requirements: - Proven experience as a Customer Service Manager or similar role - Excellent communication and interpersonal skills - Strong leadership and people management abilities - Resilient and independent personality traits - Proficiency in negotiation skills - Proficient in Microsoft Office Suite and customer service software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Travel opportunities for training and conferences - Profit sharing opportunities based on company performance - Company transportation for work-related travel

Working Environment: At Aspen Pharmacare, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and inclusive work environment where every team member feels valued and supported.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Aspen Pharmacare is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workforce where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.