Customer Service Manager - Remote Work

Job Description:

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Hilton in Durban, KwaZulu Natal. This is a part-time, remote work position at the Associate Level with a requirement of 5 years of experience in a customer service role.

Responsibilities: - Manage a team of customer service representatives to ensure high-quality service delivery - Develop and implement customer service policies and procedures - Handle escalated customer complaints and issues in a professional and timely manner - Analyze customer feedback and data to identify areas for improvement - Conduct training sessions for customer service staff to enhance skills and performance - Collaborate with other departments to ensure a seamless customer experience - Monitor and maintain customer satisfaction metrics and KPIs - Utilize technology tools to streamline customer service processes

Requirements: - 5 years of experience in a customer service role - Resourceful and hardworking personality traits - Strong emotional intelligence and creativity - Excellent communication and interpersonal skills - Ability to lead and motivate a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Joining Bonus - Relocation allowance - Employee discounts - An environment where technology is harnessed to drive innovation and efficiency

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-26

If you meet the requirements and are looking for a challenging and rewarding opportunity in the hospitality industry, we encourage you to apply for the Customer Service Manager position at Hilton.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.