Customer Service Manager - Remote Work

Shoprite Holdings is seeking a dedicated and experienced Customer Service Manager to join our team in Soweto, Gauteng. This is a remote work position on a part-time basis, suitable for individuals at a mid-to-senior level with at least 7 years of experience in customer service management.

As a Customer Service Manager, your responsibilities will include managing a team of customer service representatives, ensuring high levels of customer satisfaction, handling escalated customer inquiries or complaints, analyzing customer feedback to improve processes, and implementing strategies to enhance the overall customer experience. You will also be responsible for monitoring key performance indicators, developing training programs for staff, and collaborating with other departments to streamline operations.

The ideal candidate for this role will be hardworking, reliable, and possess excellent problem-solving and people management skills. The ability to work independently, prioritize tasks, and adapt to changing priorities is essential. Additionally, strong communication skills and a customer-centric mindset are crucial for success in this role.

In return for your hard work and dedication, Shoprite Holdings offers a range of benefits, including free accommodation, employee discounts, and disability insurance. You will have the opportunity to work in a high-energy workplace focused on delivering impactful results and driving customer satisfaction.

Shoprite Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and strive to provide equal opportunities for advancement and growth within the company.

If you are a seasoned Customer Service Manager looking for a challenging and rewarding opportunity, we encourage you to apply by the deadline of June 29, 2024. Join us in shaping the future of customer service at Shoprite Holdings.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.