Customer Service Officer - Remote Work

Job Description:

Nedbank Group is seeking a reliable and passionate Customer Service Officer to join our remote team in Cape Town, Western Cape, ZA. As an Entry Level position, we are looking for individuals with at least 1 year of experience in customer service. This part-time role offers the opportunity to work in a dynamic and innovative environment, where teamwork and creativity are valued.

Responsibilities: - Provide exceptional customer service via phone, email, and chat channels - Assist customers with inquiries, account issues, and product information - Resolve customer complaints in a professional and timely manner - Identify and escalate priority issues to the appropriate team members - Update customer records with accurate information - Collaborate with other departments to improve overall customer experience - Keep up-to-date with company products and services to better assist customers - Meet quality assurance standards for customer interactions

Requirements: - 1 year of customer service experience - Reliable and passionate about providing excellent customer service - Strong persuasion skills to effectively communicate with customers - Ability to think innovatively and problem-solve effectively - Excellent verbal and written communication skills - Proficiency in MS Office suite and CRM software - High school diploma or equivalent

Benefits: - Parental leave for both mothers and fathers - Free accommodation for remote work employees - Paid sick leave to ensure the well-being of our team members

Working Environment: At Nedbank Group, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value diversity and inclusivity, and promote a collaborative and supportive workplace culture.

Deadline to apply: 2024-05-01

Equal Opportunity Statement: Nedbank Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate and embrace the unique qualities and perspectives of all individuals, regardless of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.