Customer Service Officer - Remote Work

Job Description:

We are seeking a dynamic and motivated Customer Service Officer to join our team at Nedbank Group. This is a part-time remote work position based in Johannesburg, Gauteng, ZA. As a Customer Service Officer, you will be responsible for providing excellent customer service to our clients while working independently in a remote setting. This is an Associate Level position and we require a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer issues and complaints with empathy and a customer-centric approach. 3. Process customer orders and assist with account management tasks. 4. Utilize strategic planning to identify and implement solutions to improve customer satisfaction. 5. Collaborate with internal teams to provide customers with accurate and up-to-date information. 6. Maintain customer records and ensure data accuracy in our systems. 7. Provide feedback to management on customer trends and issues.

Requirements: 1. Strong communication skills and the ability to work well in a remote setting. 2. Independent and resilient personality traits. 3. People management and strategic planning soft skills. 4. Proven experience in a customer service role, preferably in a financial services environment. 5. Ability to multitask and prioritize tasks effectively. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent required.

Benefits: 1. Parental leave for both mothers and fathers. 2. Retirement plan options. 3. Employee discounts on banking products and services. 4. Opportunity to work in a creative and innovative environment that values fresh ideas and inventive solutions.

Equal Opportunity Statement: Nedbank Group is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability.

Deadline to apply: 2024-05-06

Join our team at Nedbank Group and be a part of a company that values customer service excellence and employee empowerment. Apply now to start your remote work journey with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.