Customer Service Officer - Remote Work

Job Description:

Sasol is seeking a part-time Customer Service Officer to work remotely from Soweto, Gauteng, ZA. The ideal candidate for this Associate Level position should have at least 4 years of experience in customer service roles. As a remote Customer Service Officer, you will be responsible for providing excellent customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat - Providing information about products and services - Resolving customer complaints and issues in a timely and professional manner - Processing orders and returns - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to improve customer service processes - Adhering to company policies and procedures - Meeting and exceeding customer service goals and targets

Requirements: - Reliable and adaptable personality traits - Strong planning and people management skills - Excellent communication and interpersonal abilities - Ability to work remotely and independently - Proficiency in MS Office and customer service software - High school diploma or equivalent; bachelor's degree is a plus - Flexibility to work evenings and weekends as needed - Bilingual proficiency in English and another language is a plus

Benefits: - Paid Time Off (PTO) - Disability insurance - Vision insurance

Working Environment: At Sasol, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. We are dedicated to promoting equality and fairness in the workplace.

Equal Opportunity Statement: Sasol is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to these factors. Apply by 2024-05-14 to join our dynamic team as a Customer Service Officer - Remote Work.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.