Customer Service Representative - Remote Work

At Vodacom Group, we are currently seeking a part-time Customer Service Representative to join our team. This position is remote, allowing you to work from the comfort of your own home. The ideal candidate will have at least 3 years of experience in customer service and be at the Associate Level in terms of seniority.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Provide accurate information regarding products and services, resolve customer complaints, and escalate issues as needed. 3. Process orders, returns, and exchanges efficiently and accurately. 4. Maintain customer records and update information in the database. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Meet or exceed customer satisfaction goals and KPIs.

Requirements: 1. Resourceful and reliable personality traits. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities. 4. Ability to multitask and work in a fast-paced environment. 5. Proficient in Microsoft Office and CRM software. 6. Planning and strategic planning soft skills. 7. Experience in a remote customer service role preferred.

Benefits: 1. Profit sharing opportunities. 2. Disability insurance. 3. Vision insurance. 4. Opportunities for professional development and growth.

Working Environment: At Vodacom Group, we are committed to environmental responsibility and sustainable practices. Our remote team works together to achieve our goals while minimizing our impact on the environment.

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to apply: July 15, 2024. Don't miss out on this exciting opportunity to join our team as a Customer Service Representative. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.