Customer Success Assistant - Remote Work

Job Description:

Sanlam is seeking a reliable and energetic Customer Success Assistant to join our team in a remote work position based out of Cape Town, Western Cape, South Africa. This part-time entry-level position is ideal for individuals who possess critical thinking and strategic planning skills, and who are dedicated to understanding and exceeding customer expectations.

Responsibilities: - Assist in managing customer relationships through various communication channels, ensuring prompt and helpful responses to inquiries and concerns - Collaborate with the Customer Success team to analyze customer feedback and develop strategies to improve overall customer satisfaction - Monitor key performance indicators and metrics to identify areas for improvement and contribute to the development of action plans - Coordinate with cross-functional teams to address customer issues and escalate complex problems as needed - Assist in maintaining accurate customer records and documentation to track interactions and resolutions - Participate in ongoing training and professional development to enhance customer service skills

Requirements: - High school diploma or equivalent - No prior experience required, but a strong willingness to learn and grow in a customer-centric role - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team in a remote work environment - Strong critical thinking and problem-solving abilities - Strategic planning skills to contribute to long-term customer success initiatives

Personality Traits: - Reliable: Dependable and trustworthy, with a commitment to delivering high-quality customer service - Energetic: Enthusiastic and proactive, with a positive attitude towards helping customers achieve their goals

Benefits: - Remote work flexibility to support a healthy work-life balance - Free food provided for virtual team meetings and events - Parental leave options for those who may need time off to care for their families

Equal Opportunity Statement: Sanlam is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, color, religion, sex, national origin, disability, age, or any other characteristic.

If you are passionate about customer success and eager to kickstart your career in a remote work setting, we encourage you to apply for the Customer Success Assistant position at Sanlam before the deadline of June 10, 2024. We look forward to receiving your application and learning more about how you can contribute to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.