Customer Success Associate - Remote Work

Job Description:

Clicks Group is currently seeking a part-time Customer Success Associate to join our team on a remote basis. As a Customer Success Associate, you will be responsible for building strong relationships with our customers, ensuring their satisfaction, and driving retention and growth within our customer base. This role is perfect for individuals who are driven, adaptable, and possess excellent teamwork and innovation skills.

Responsibilities: 1. Proactively engage with customers to understand their needs and provide solutions to ensure their success with our products or services. 2. Develop and maintain strong relationships with customers through regular communication and support. 3. Collaborate with internal teams to coordinate resources and resolve customer issues in a timely manner. 4. Monitor customer accounts to identify opportunities for upselling or cross-selling additional products or services. 5. Conduct regular check-ins with customers to gather feedback, address concerns, and identify areas for improvement. 6. Analyze customer data and trends to identify opportunities to enhance the customer experience and drive customer satisfaction. 7. Provide product demonstrations and training to customers to ensure they are maximizing the value of our offerings. 8. Stay up-to-date on industry trends and best practices to continuously improve the customer success process.

Requirements: 1. Bachelor's degree or equivalent experience. 2. Minimum of 4 years of experience in a customer-facing role. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and a proactive attitude. 5. Ability to work independently and collaborate effectively with a remote team. 6. Proficiency in CRM software and other relevant tools. 7. Strong organizational skills and attention to detail. 8. Comfortable working in a fast-paced and dynamic environment.

Benefits: 1. Free accommodation for remote work. 2. Relocation allowance for transitioning to remote work. 3. Company-provided equipment for work.

Equal Opportunity Statement: Clicks Group is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We celebrate the unique perspectives and backgrounds that each individual brings to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.