Customer Success Associate - Remote Work

Job Description:

We are looking for a passionate and motivated Customer Success Associate to join our team at Cell C. This is a remote work opportunity based in Durban, KwaZulu Natal, South Africa. As a part-time Associate Level position, you will be responsible for ensuring the success and satisfaction of our customers.

Responsibilities: - Proactively engage with customers to understand their needs and provide solutions - Build strong and long-lasting relationships with customers through regular communication - Act as the main point of contact for customer inquiries, concerns, and escalations - Work closely with the sales and product teams to ensure customer needs are met - Analyze customer data to identify trends and opportunities for improvement - Develop and implement strategic plans to increase customer retention and satisfaction - Provide training and support to customers on how to use our products effectively

Requirements: - Bachelor's degree in Business, Marketing, or related field - Minimum of 3 years of experience in customer success or a related role - Strong attention to detail and excellent communication skills - Ability to think strategically and develop innovative solutions - Experience working remotely and managing time effectively - Proficiency in CRM software and Microsoft Office Suite - Visa sponsorship and relocation allowance available for qualified candidates

Benefits: - Travel and spending expenses covered - Visa sponsorship for international candidates - Relocation allowance for candidates moving to Durban, South Africa - Opportunity to work in a creative and innovative environment that celebrates diversity and inclusion

Equal Opportunity Statement: Cell C is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 29, 2024. Apply now to join our team and make a positive impact on our customers' success!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.