Customer Success Manager - Remote Work

Job Description:

Sasfin Bank is seeking a motivated and experienced Customer Success Manager to join our team on a part-time basis working remotely from Pretoria, Gauteng, ZA. The ideal candidate will have at least 8 years of experience in a similar role, demonstrating a strong understanding of customer success strategies and a passion for delivering exceptional service.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty - Proactively identify opportunities to enhance the customer experience and address any potential issues - Collaborate with internal teams to drive customer success objectives and meet key performance indicators - Create and implement strategic plans to drive customer engagement and retention - Conduct regular check-ins with customers to gather feedback and assess their needs - Analyze customer data to identify trends and provide insights to improve product offerings - Serve as the primary point of contact for customers, addressing any inquiries or concerns in a timely and professional manner - Provide training and support to customers to help them maximize the value of our products and services

Requirements: - 8 years of experience in customer success or a related field - Energetic and dedicated personality traits - Strong strategic planning and critical thinking skills - Excellent communication and interpersonal skills - Proven track record of exceeding customer expectations and driving business results - Ability to work independently and as part of a team in a fast-paced environment - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Medical coverage - Travel & spending expenses - Retirement plan

Working environment: At Sasfin Bank, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is dedicated to creating a supportive and inclusive environment where every employee can thrive and make a meaningful impact.

Equal Opportunity Statement: Sasfin Bank is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate and support the differences of our employees and strive to create an environment where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: May 1, 2024. Join our team and help us deliver exceptional customer experiences at Sasfin Bank!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.