Customer Success Manager - Remote Work

Job Description:

We are seeking a Customer Success Manager to join our team at Bidvest Group. This is a remote position based in Pretoria, Gauteng, ZA, and is a part-time role with a mid-to-senior level of seniority requiring a minimum of 8 years of experience in customer success or related roles. As a Customer Success Manager, you will be responsible for managing relationships with our clients, ensuring their success and satisfaction with our products and services.

Responsibilities: - Develop and maintain strong relationships with clients, acting as their primary point of contact for any issues or concerns. - Proactively engage with clients to understand their needs and challenges, and provide solutions and support to help them achieve their goals. - Collaborate with internal teams to ensure that all client needs are met in a timely and efficient manner. - Monitor client feedback and track key metrics to measure client satisfaction and success. - Identify opportunities for upselling and cross-selling additional products or services to increase client satisfaction and revenue. - Provide product demonstrations and training sessions to clients as needed. - Act as a customer advocate within the company, representing the voice of the customer in product development and improvement discussions. - Keep up to date with industry trends and best practices in customer success to continuously improve our processes and strategies.

Requirements: - 8+ years of experience in customer success or related roles. - Independent and motivated individual with strong emotional intelligence and teamwork skills. - Excellent communication and interpersonal skills. - Proven track record of building and maintaining successful client relationships. - Ability to work independently and manage multiple projects simultaneously. - Knowledge of CRM systems and customer success tools. - Bachelor's degree in business, marketing, or a related field. - Experience working in a remote setting is a plus.

Benefits: - Visa sponsorship for eligible candidates. - Dental insurance. - Paid Time Off (PTO) for part-time employees. - Opportunity to work in a collaborative and supportive environment that cultivates a sense of ownership and responsibility at every level.

Equal Opportunity Statement: Bidvest Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone can thrive and succeed.

Deadline to apply: 2024-05-29

If you meet the requirements and are passionate about delivering exceptional customer success, we encourage you to apply for this exciting opportunity to join our team at Bidvest Group. Join us in shaping the future of customer success in a dynamic and innovative work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.