Customer Success Officer - Remote Work

Job Description:

Woolworths Holdings is seeking a part-time Customer Success Officer to join our team in a remote work capacity. As a Customer Success Officer, you will be responsible for ensuring customer satisfaction, retention, and growth through effective communication, problem-solving, and relationship-building. This role is ideal for someone who is reliable, energetic, and has a passion for delivering exceptional customer service.

Responsibilities: 1. Build and maintain strong relationships with customers to enhance customer satisfaction and loyalty. 2. Provide support to customers through various channels, including email, phone, and live chat. 3. Proactively identify and address customer needs and concerns to ensure a positive customer experience. 4. Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction. 5. Conduct research and gather feedback to identify opportunities for product and service improvements. 6. Work closely with the sales team to drive customer retention and upsell opportunities. 7. Monitor customer success metrics and KPIs to track performance and identify areas for improvement.

Requirements: 1. Strong communication and interpersonal skills. 2. Ability to work independently and as part of a team. 3. Excellent problem-solving skills. 4. High attention to detail. 5. Ability to manage multiple tasks and priorities effectively. 6. Reliable internet connection and computer equipment for remote work. 7. No prior experience required - entry-level position. 8. Personality traits: reliable, energetic. 9. Soft skills: research, teamwork.

Benefits: - Medical coverage - Retirement plan - Relocation allowance

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Work in a dynamic and collaborative environment where your contributions are valued and recognized.

Equal Opportunity Statement: Woolworths Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.