Customer Success Representative - Remote Work

Job Description:

Adcock Ingram, a leading pharmaceutical company, is seeking a part-time Customer Success Representative to join our team in Soweto, Gauteng, ZA. This position will be remote work, allowing for flexibility and autonomy in your work schedule.

As a Customer Success Representative, you will be responsible for ensuring the satisfaction and success of our clients. Your main duties will include managing customer relationships, resolving issues or concerns, and providing support and guidance to customers as needed. You will also be responsible for tracking customer feedback and analyzing data to identify trends and areas for improvement.

Requirements: - Bachelor's degree in Business, Marketing, or related field - 4 years of experience in customer service or sales - Strong communication and interpersonal skills - Driven and energetic personality - People management and adaptability skills - Ability to work independently and collaboratively with a remote team - Proficiency in Microsoft Office and CRM software

Responsibilities: - Build and maintain strong relationships with customers through regular communication and follow-ups - Resolve customer complaints or issues in a timely and efficient manner - Provide product information and guidance to customers as needed - Collect and analyze customer feedback to identify areas for improvement - Collaborate with the sales and marketing teams to develop strategies for customer retention and growth - Stay up-to-date on industry trends and best practices in customer success

Benefits: - Travel opportunities - Free food - Disability insurance - Opportunity to work in a creative and innovative environment that encourages growth and development

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

Deadline to apply: 2024-07-03

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Success Representative position at Adcock Ingram. Join our team and help us shape the future of customer success in the pharmaceutical industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.