Customer Success Specialist - Remote Work

Job Description:

As a Customer Success Specialist at Tiger Brands, you will be responsible for ensuring the success and satisfaction of our customers through remote work in Soweto, Gauteng, ZA. Your main responsibilities will include managing customer relationships, providing product support and training, and ensuring that customer needs are met in a timely and effective manner.

Responsibilities: - Establish and maintain strong relationships with customers through remote communication channels - Provide product support and training to customers to ensure they are maximizing the value of our products - Act as a liaison between customers and internal teams to address and resolve customer issues - Monitor customer usage and engagement to identify opportunities for upselling and cross-selling - Develop and implement customer success strategies to drive retention and growth - Collaborate with sales and marketing teams to identify new opportunities for business development - Maintain accurate records of customer interactions and transactions - Uphold the highest standards of ethical conduct and integrity in all interactions with customers

Requirements: - 3+ years of experience in a customer-facing role - Passionate and motivated individual with a strong desire to help customers succeed - Excellent project management skills with the ability to prioritize and manage multiple tasks - Persuasive communication skills with the ability to influence customer behavior - Familiarity with CRM software and customer support tools - Ability to work independently and remotely with minimal supervision - Strong problem-solving skills and the ability to think creatively to find solutions - Associate level seniority with a focus on customer success - Equal Opportunity Statement: Tiger Brands is an equal opportunity employer and is committed to building a diverse and inclusive workplace where all employees are valued and respected.

Benefits: - Travel opportunities - Company transportation - Employee discounts

Don't miss out on this exciting opportunity to join Tiger Brands as a Customer Success Specialist! Apply by the deadline on 2024-07-22.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.