Customer Support Assistant - Remote Work

Job Description:

Old Mutual is looking for a Customer Support Assistant to join our team on a part-time basis, working remotely from Durban, KwaZulu Natal, ZA. As an Associate Level position, the ideal candidate should have a minimum of 2 years of experience in customer support roles. We are looking for dedicated and independent individuals who possess strong people management and leadership skills.

Responsibilities: 1. Provide exceptional customer support through various communication channels, including phone, email, and chat. 2. Assist customers with inquiries, issues, and complaints in a professional and timely manner. 3. Handle escalated customer concerns and work towards resolution to ensure customer satisfaction. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with internal departments to address customer needs and improve overall customer experience. 6. Stay up-to-date on product knowledge and industry trends to better assist customers. 7. Contribute to team meetings and training sessions to enhance skills and knowledge.

Requirements: 1. Minimum 2 years of experience in customer support roles. 2. Strong communication and interpersonal skills. 3. Ability to work independently and efficiently in a remote work environment. 4. Excellent problem-solving abilities. 5. Proficiency in Microsoft Office and customer support software. 6. High school diploma or equivalent required.

Benefits: 1. Paid Time Off (PTO) for part-time employees. 2. Free food provided during working hours. 3. Travel opportunities for team meetings and training sessions.

Working Environment: At Old Mutual, we foster transparency and open dialogue for effective communication at all levels. We believe in a collaborative and supportive work environment where every team member's voice is heard and valued.

Equal Opportunity Statement: Old Mutual is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or any other protected characteristic.

Deadline to Apply: 2024-05-18

If you meet the requirements and possess the desired personality traits and soft skills for this position, we encourage you to apply and join our team at Old Mutual as a Customer Support Assistant.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.