Customer Support Representative - Remote Work

Job Description:

FirstRand is seeking a dedicated and adaptable Customer Support Representative to join our remote team in Johannesburg, Gauteng, ZA. As an Entry Level position, no prior experience is required but a willingness to learn and grow in a fast-paced environment is essential. This part-time role offers opportunities for personal and professional growth, with flexible working hours to accommodate various schedules.

Responsibilities: - Providing top-notch customer support via phone, email, and chat - Addressing customer inquiries and concerns in a timely and professional manner - Resolving customer issues and escalating complex cases to the appropriate department - Maintaining accurate records of customer interactions and transactions - Collaborating with team members to improve overall customer satisfaction - Assisting with various administrative tasks and projects as needed

Requirements: - Excellent communication skills and a customer-oriented mindset - Strong problem-solving abilities and attention to detail - Ability to work independently and adapt to changing situations - Proficiency in basic computer applications and customer support software - Prior experience in a customer service role is a plus, but not required - Personality traits: dedicated, adaptable - Soft skills: people management, persuasion

Benefits: - Employee discounts on company products/services - Visa sponsorship for eligible candidates - Retirement plan options for long-term financial security

Working Environment: At FirstRand, we value diversity and provide equal opportunities for all employees. Our remote work environment fosters collaboration, innovation, and continuous learning. Join our team and unleash your full potential with opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: FirstRand is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We strive to create a diverse and inclusive workplace where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

Deadline to Apply: June 25, 2024

If you meet the requirements and are ready to kick start a career in customer support, apply now to join the FirstRand team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.