Customer Support Specialist - Remote Work

Job Description:

FirstRand is seeking a reliable and passionate Customer Support Specialist to join our team in a remote work position based in Johannesburg, Gauteng, ZA. As an entry-level role, you will have the opportunity to develop your skills and gain valuable experience in the financial services industry.

Responsibilities: - Provide top-quality customer support via phone, email, and chat to resolve inquiries and issues in a timely and professional manner - Utilize persuasion skills to upsell and cross-sell products and services to customers as appropriate - Collaborate with internal teams to address customer needs and ensure a seamless experience - Utilize problem-solving skills to troubleshoot technical issues and escalate as needed - Maintain a high level of knowledge about our products and services to effectively assist customers - Keep detailed records of customer interactions and follow up as necessary

Requirements: - 1 year of customer support experience preferred - Reliable and passionate individual with excellent communication skills - Strong persuasion and problem-solving skills - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Free food provided during working hours - Medical coverage for employees - Visa sponsorship for eligible candidates

Working Environment: At FirstRand, you will have the opportunity to unleash your creativity in a setting that celebrates and nurtures innovation. We believe in fostering a collaborative and inclusive work environment where all employees can thrive and grow.

Deadline to Apply: June 3, 2024

Equal Opportunity Statement: FirstRand is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.