Live Chat Assistant - Remote Work

Capitec Bank is seeking a dynamic Live Chat Assistant to join our team on a remote part-time basis. As a Live Chat Assistant, you will be responsible for providing exceptional customer service and support through online chat interactions.

Responsibilities: - Engage with customers in real-time through online chat to assist with inquiries, provide information, and resolve issues in a timely manner - Utilize active listening and problem-solving skills to address customer needs effectively - Collaborate with other team members to ensure consistent and accurate information is provided to customers - Research and stay updated on product and service information to best assist customers - Maintain a professional and friendly demeanor at all times in order to enhance the customer experience - Meet or exceed performance metrics related to response time, customer satisfaction, and resolution rate

Requirements: - 2 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Passionate about providing exceptional customer service - Highly motivated and proactive in addressing customer needs - Strong persuasion skills to guide customers towards optimal solutions - Ability to conduct thorough research to provide accurate information to customers

Benefits: - Parental leave for new parents - Profit sharing opportunities - Training and professional development programs to support your growth - Flexibility and opportunities for remote work

Working Environment: We are committed to providing a supportive and inclusive work environment that encourages unlimited personal and professional growth. At Capitec Bank, you will have the opportunity to develop your skills and advance your career in a collaborative and innovative setting.

Equal Opportunity Statement: Capitec Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. We value diversity and believe in creating a welcoming and inclusive workplace for all employees.

Deadline to apply: June 26, 2024

If you are a motivated and passionate individual with a strong commitment to customer service, we encourage you to apply for the Live Chat Assistant position at Capitec Bank. Join us in providing exceptional support to our customers and helping them achieve their financial goals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.