Live Chat Assistant - Remote Work

Job Description:

Multichoice Group is seeking a motivated and resourceful Live Chat Assistant to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As an Associate Level Live Chat Assistant, you will be responsible for providing excellent customer service and support through our live chat platform.

Responsibilities: - Engage with customers in a timely and professional manner through live chat - Assist customers with inquiries, troubleshooting, and problem resolution - Provide product information and recommendations to customers - Promote company products and services through persuasive communication - Work closely with the customer service team to ensure customer satisfaction - Handle multiple chat sessions simultaneously while maintaining high-quality service - Collaborate with other departments to resolve complex customer issues - Assist in developing and implementing strategic planning for improving customer experience

Requirements: - 2 years of experience in customer service or related field - Excellent communication skills and the ability to engage with customers effectively - Strong persuasion skills and the ability to promote products and services - Strategic planning skills to identify areas for improvement and implement solutions - Ability to work independently and efficiently in a remote environment - Proficiency in using live chat platforms and other customer service tools - High school diploma or equivalent required, college degree preferred - Motivated self-starter with a passion for customer service

Benefits: - Gym membership - Training & professional development opportunities - Retirement plan

Working Environment: At Multichoice Group, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team of professionals from around the world, contributing to our mission of connecting people to the content they love.

Equal Opportunity Statement: Multichoice Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.