Live Chat Associate - Remote Work

Job Description:

We are seeking a highly motivated and skilled Live Chat Associate to join our team at Capitec Bank. This is a remote work position based in Johannesburg, Gauteng, ZA. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support through live chat interactions with clients.

Responsibilities: 1. Engage with customers in a professional and courteous manner through live chat to address inquiries, provide guidance, and resolve issues. 2. Utilize strategic planning skills to understand customer needs and offer personalized solutions. 3. Demonstrate persuasive communication skills to promote products and services to customers. 4. Leverage adaptability to respond to changing customer demands and inquiries promptly. 5. Collaborate with team members to ensure consistent service delivery and customer satisfaction. 6. Maintain a high level of accuracy in documentation and data entry during live chat interactions. 7. Uphold the company's commitment to quality by following established protocols and procedures in all customer interactions. 8. Stay informed about product updates, promotions, and company policies to provide accurate information to customers.

Requirements: 1. Bachelor's degree in a related field preferred. 2. Minimum of 4 years of experience in customer service or a related field. 3. Strong interpersonal skills and the ability to work effectively in a team environment. 4. Hardworking attitude with a commitment to delivering high-quality customer service. 5. Proven adaptability to handle a variety of customer inquiries in a fast-paced environment. 6. Excellent strategic planning skills to identify customer needs and recommend appropriate solutions. 7. Persuasive communication skills to promote products and services effectively. 8. Proficiency in using live chat software and customer relationship management tools. 9. Equal Opportunity Statement: Capitec Bank is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Benefits: 1. Company transportation for on-site training sessions. 2. Paid sick leave for eligible employees. 3. Visa sponsorship for international candidates.

If you are a dedicated and customer-focused individual with the skills and experience to excel in a remote Live Chat Associate role, we encourage you to apply by the deadline of June 7, 2024. Join us in delivering exceptional service to our valued customers at Capitec Bank.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.