Live Chat Associate - Remote Work

Job Description: We are looking for a motivated and independent Live Chat Associate to join our team at Sasol as a remote worker based in Pretoria, Gauteng, ZA. This part-time entry-level position is ideal for someone with at least 1 year of experience in customer service or a related field. As a Live Chat Associate, you will be responsible for providing online support to customers via live chat, answering inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities: - Responding to customer inquiries and providing support via live chat - Resolving customer issues in a timely and professional manner - Escalating complex issues to the appropriate team members - Providing product information and recommendations to customers - Maintaining accurate records of customer interactions and transactions

Requirements: - 1 year of experience in customer service or a related field - Motivated and independent individual with strong communication skills - Ability to work well in a team environment and collaborate effectively - Excellent problem-solving skills and ability to think on your feet - Proficiency in computer applications and chat technology - Availability to work part-time hours remotely - High school diploma or equivalent

Personality traits: - Motivated - Independent

Soft skills: - Cooperation - Problem-solving

Benefits: - Parental leave - Gym membership - Paid sick leave

Working environment: At Sasol, we nurture an entrepreneurial atmosphere, even within an established organization. We believe in empowering our employees to take initiative and drive innovation. As a remote Live Chat Associate, you will have the opportunity to work independently while still being part of a supportive team.

Equal opportunity statement: Sasol is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression. We are committed to creating a diverse and inclusive workplace where every employee feels valued and respected.

Deadline to apply: 2024-07-22. Apply now to join our team as a Live Chat Associate and be part of a dynamic and innovative company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.