Live Chat Specialist - Remote Work

Job Description:

Vodacom Group is seeking a dynamic and customer-focused Live Chat Specialist to join our team on a remote basis. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through online chat platforms. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities: - Respond to customer inquiries and provide support through live chat - Resolve customer issues and complaints in a timely and professional manner - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities to upsell or cross-sell products and services - Monitor and report on chat performance metrics - Stay up-to-date on product knowledge and company policies

Requirements: - 3 years of experience in customer service or a related field - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Strong problem-solving and analytical skills - Driven and passionate about providing exceptional customer service

Personality traits required: driven, passionate Soft skills required: teamwork, analysis

Benefits: - Company transportation - Vision insurance - Profit sharing

Working environment: At Vodacom Group, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where every individual is valued and respected.

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and is committed to providing a diverse, inclusive, and accessible workplace. We welcome and encourage applications from all qualified candidates, regardless of gender, race, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: 2024-05-18

Join our team and be a part of a leading telecommunications company that values its employees and fosters a culture of excellence and innovation. Apply now to become a part of the Vodacom Group family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.