Remote Account Support Associate

Job Description:

Netcare is seeking a Remote Account Support Associate to join our team in Cape Town, Western Cape, ZA. This part-time position is ideal for an entry-level individual who is independent, resilient, and passionate about providing exceptional customer support.

Responsibilities: - Provide account support to clients remotely through emails, phone calls, and virtual meetings - Assist clients with account setup, troubleshooting, and resolving any issues they may encounter - Conduct analysis of clients' accounts to identify opportunities for improvement and growth - Collaborate with team members to ensure seamless customer service delivery - Maintain accurate records of client interactions and transactions - Stay up-to-date on industry trends and best practices to provide knowledgeable support to clients - Participate in training and professional development opportunities to enhance skills and knowledge

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Resilient attitude and problem-solving skills - Proficiency in using technology and software systems - Ability to work well in a team environment and collaborate with colleagues - No prior experience required, but a willingness to learn and grow in the role - Analytical mindset and attention to detail - Must be located in Cape Town, Western Cape, ZA - Must have access to reliable internet connection and computer equipment

Benefits: - Profit sharing opportunities based on company performance - Disability insurance coverage - Travel and spending expenses covered for required work-related activities - Opportunity for growth and advancement within the company

Working Environment: At Netcare, we are committed to fostering a positive and inclusive working environment where employees are recognized and rewarded based on their performance and merit. We believe in providing equal opportunities for all employees to succeed and thrive in their roles.

Deadline to Apply: Interested candidates must submit their applications by May 14, 2024.

Equal Opportunity Statement: Netcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.