Account Support Manager

Job Description:

Hilton is seeking an experienced and driven Account Support Manager to join our team in Cape Town, Western Cape, ZA. As a mid-to-senior level professional with at least 7 years of experience, you will be responsible for managing key client accounts and providing support to ensure their satisfaction and success.

Responsibilities: - Develop and maintain relationships with key clients, understanding their needs and providing personalized support - Work closely with sales and marketing teams to identify opportunities for growth within existing accounts - Provide regular updates and reports to clients on account performance and progress - Conduct research to identify market trends and opportunities for improvement - Collaborate with internal teams to address client needs and resolve any issues that may arise - Develop and implement strategies to retain and grow client accounts - Proactively seek out ways to add value to client relationships through innovative solutions and services - Ensure client satisfaction through regular communication and feedback sessions

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of at least 7 years in a client-facing role, preferably in account management - Strong problem-solving skills and the ability to think creatively to find solutions - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and manage multiple priorities - Proficiency in Microsoft Office and CRM software - Driven and reliable personality traits - Strong research skills and a proactive approach to problem-solving

Benefits: - Employee discounts on Hilton properties - Life insurance coverage - Profit sharing opportunities

Working Environment: At Hilton, we believe in creating a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. You will have the opportunity to work alongside a talented and diverse team who are dedicated to providing exceptional service to our clients.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or religion.

Deadline to apply: 2024-06-26

Join our team at Hilton and take your career to the next level as an Account Support Manager in Cape Town!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.