Account Support Manager - Work from home

Job Description:

Truworths International is seeking a part-time Account Support Manager to join our team on a work-from-home basis in Pretoria, Gauteng, ZA. As an Account Support Manager, you will be responsible for providing assistance and support to our clients and ensuring their needs are met efficiently and effectively.

Responsibilities: 1. Act as the main point of contact for assigned clients, addressing any inquiries or issues promptly and accurately. 2. Build and maintain strong and lasting relationships with clients, ensuring their satisfaction and loyalty to our company. 3. Collaborate with internal teams to ensure smooth implementation of client projects and initiatives. 4. Monitor client accounts and identify opportunities for upselling or cross-selling our products and services. 5. Analyze client data and provide insights and recommendations to improve their overall experience with our company. 6. Prepare and present reports on client performance, including key metrics and KPIs. 7. Conduct regular check-ins with clients to gather feedback and address any concerns they may have. 8. Stay up-to-date on industry trends and best practices to provide proactive support to clients. 9. Assist in onboarding new clients and providing training and guidance on our products and services.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Minimum of 7 years of experience in account management or client support roles. 3. Strong communication and interpersonal skills. 4. Excellent organizational and time-management abilities. 5. Resourceful and able to work independently. 6. Decision-making skills and the ability to work effectively in a team.

Benefits: 1. Retirement plan. 2. Remote work flexibility. 3. Training and professional development opportunities.

Working Environment: At Truworths International, we uphold the highest standards of ethical conduct and integrity in all aspects of our work. We value diversity and inclusion in our workforce and are committed to providing equal opportunities to all employees.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Truworths International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.