Remote Account Support Officer

Job Description:

We are seeking a Remote Account Support Officer to join our team at Investec in Johannesburg, Gauteng. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in a customer service or support role. As a Remote Account Support Officer, you will be responsible for providing exceptional support to our clients and assisting them with their account inquiries and needs.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a professional and timely manner. 2. Assist clients with account maintenance, transactions, and general inquiries. 3. Troubleshoot and resolve any issues related to client accounts. 4. Provide support to clients in navigating our online platform and services. 5. Collaborate with internal teams to escalate and resolve complex client issues. 6. Maintain accurate and detailed records of client interactions and transactions. 7. Continuously strive to exceed customer expectations and deliver delight in every interaction.

Requirements: 1. Energetic and driven personality with a passion for delivering exceptional customer service. 2. Strong communication skills and ability to work effectively in a team environment. 3. Prior experience in a customer service or support role is preferred. 4. Proficiency in MS Office and familiarity with CRM systems is a plus. 5. Ability to adapt to a remote work environment and work independently. 6. Must have a reliable internet connection and be comfortable working remotely. 7. High school diploma or equivalent required; college degree is a plus.

Benefits: - Employee discounts on our products and services - Travel and spending expenses for work-related activities - Retirement plan options for long-term financial security

Working Environment: At Investec, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is committed to providing top-notch support to our clients and creating a positive and collaborative work environment.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Investec is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.