Remote Account Support Representative

Job Description: Remgro is seeking a Remote Account Support Representative to join our team in Pretoria, Gauteng. This part-time position at the Associate Level requires a minimum of 3 years of experience in a similar role. The ideal candidate will be driven, energetic, possess strong decision-making skills, and be adaptable to a fast-paced environment.

Responsibilities: - Provide remote support to account holders regarding inquiries, issues, and escalations - Manage and resolve customer complaints in a timely and professional manner - Develop a deep understanding of company products and services to accurately assist customers - Collaborate with internal teams to address customer needs and improve overall customer satisfaction - Maintain accurate records of customer interactions and transactions - Meet and exceed key performance indicators to ensure high quality customer service

Requirements: - 3+ years of experience in customer support or account management - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in a relevant field preferred

Benefits: - Retirement plan - Gym membership - Parental leave - Opportunities for professional growth and development

Working Environment: At Remgro, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, innovation, and diversity. We are committed to creating a supportive and inclusive work environment where every team member can thrive.

Equal Opportunity Statement: Remgro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive and welcoming workplace for all employees.

Deadline to Apply: Interested candidates should apply by May 1, 2024, to be considered for this exciting opportunity. Join us at Remgro and be part of a dynamic team dedicated to delivering exceptional customer support services.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.