Remote Account Support Specialist

Job Description:

MTN South Africa is seeking a Remote Account Support Specialist to join our team in Soweto, Gauteng on a part-time basis. As an Entry Level position, the ideal candidate will have at least 1 year of experience in a similar role and possess a confident and resilient personality. Soft skills such as emotional intelligence and analysis will be key in succeeding in this role.

Responsibilities: - Provide remote support to customers with account-related inquiries and issues - Assist customers with setting up and managing their accounts - Troubleshoot and resolve account issues in a timely manner - Communicate effectively with customers to ensure their satisfaction - Collaborate with other team members to improve processes and efficiency - Keep accurate records of customer interactions and transactions

Requirements: - 1 year of experience in a customer support or account management role - Excellent communication skills - Strong analytical abilities - Ability to work independently and as part of a team - Proficiency in using various software and communication tools - Confident and resilient personality - Emotional intelligence - Analytical skills

Benefits: - Travel opportunities - Gym membership - Training & professional development opportunities - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability.

Deadline to Apply: June 12, 2024

If you meet the requirements and are ready to join a dynamic team that values professional development and community engagement, then we encourage you to apply for the Remote Account Support Specialist position at MTN South Africa.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.