Account Support Specialist

Job Description:

Woolworths Holdings is seeking a reliable and driven Account Support Specialist to join our team in Durban, KwaZulu Natal. This is a part-time entry-level position with a requirement of at least 1 year of experience in a similar role.

Responsibilities: 1. Provide exceptional support to key customer accounts. 2. Manage and update customer account information in the database. 3. Resolve customer inquiries and complaints in a timely and professional manner. 4. Collaborate with internal teams to ensure customer needs are met. 5. Assist with administrative tasks related to customer accounts. 6. Maintain a high level of emotional intelligence when dealing with customers. 7. Use planning skills to effectively prioritize tasks and meet deadlines. 8. Act as a liaison between customers and the rest of the company to ensure a seamless experience. 9. Contribute to the overall success of the team by actively participating in meetings and brainstorming sessions.

Requirements: 1. 1 year of experience in a customer service or account support role. 2. Reliable and driven individual with strong planning skills. 3. Excellent emotional intelligence and ability to handle difficult situations with empathy. 4. Strong communication and interpersonal skills. 5. Ability to work in a fast-paced environment and prioritize tasks efficiently. 6. Proficiency in Microsoft Office Suite. 7. High school diploma or equivalent required.

Benefits: - Visa sponsorship for eligible candidates. - Paid Time Off (PTO) for part-time employees. - Medical coverage for part-time employees.

Working Environment: At Woolworths Holdings, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and supportive work environment where employees can grow and succeed.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 26, 2024.

Join our team and be a part of a dynamic and inclusive company that values each employee's contributions and promotes personal and professional growth. Apply now to become our Account Support Specialist!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.