R11,298 - 18,202 monthly
Job Description:
MTN Group is seeking a dedicated and reliable Account Support Specialist to join our team. As an Account Support Specialist, you will work from home and be responsible for providing exceptional support to our clients. This is a part-time, entry-level position that requires at least 1 year of experience in a similar role.
Responsibilities: - Manage and maintain client accounts, ensuring accurate and up-to-date information - Respond to client inquiries in a timely and professional manner - Collaborate with internal teams to resolve client issues and ensure customer satisfaction - Identify opportunities to upsell or cross-sell additional products or services to clients - Assist in data entry and administrative tasks as needed - Provide support to the sales team as required - Maintain a high level of customer service and professionalism at all times
Requirements: - 1 year of experience in a customer service or account support role - Reliable and motivated individual with a strong work ethic - Excellent teamwork skills and ability to collaborate effectively with colleagues - Emotional intelligence and ability to empathize with clients - Excellent communication skills, both written and verbal - Proficiency in MS Office and CRM software - High school diploma or equivalent required
Benefits: - Dental insurance - Free accommodation - Paid sick leave
Working Environment: Join a dynamic team at MTN Group that leads the industry through cutting-edge ideas and solutions. Work from the comfort of your own home and contribute to our mission of providing top-notch support to our clients.
Deadline to apply: 2024-05-06
Equal Opportunity Statement: MTN Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and encourage individuals of all backgrounds to apply for this position.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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