Remote Call Center Assistant

Job Description: Adcock Ingram is seeking a motivated individual to join our team as a Remote Call Center Assistant. This part-time entry-level position offers the opportunity to work from home, providing excellent service to our customers in Pretoria, Gauteng, ZA. As a Remote Call Center Assistant, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries and concerns, and providing support to the sales team.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional manner - Making outbound calls to follow up with customers and provide additional information as needed - Documenting all customer interactions accurately in the company database - Collaborating with the sales team to identify opportunities for upselling and cross-selling products - Providing exceptional customer service and resolving customer complaints effectively - Maintaining a high level of product knowledge to assist customers with their queries - Adhering to company policies and procedures at all times - Meeting and exceeding productivity and performance targets set by management - Participating in ongoing training and professional development opportunities

Requirements: - High school diploma or equivalent - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Reliable and adaptable to changing work environments - Attention to detail and strong organizational skills - Leadership skills to influence customers and colleagues positively

Benefits: - Free accommodation for remote work - Training and professional development opportunities - Flexible scheduling for remote work

Working Environment: At Adcock Ingram, we value data-driven decision-making and strive to leverage data to inform our strategic initiatives. As a Remote Call Center Assistant, you will have access to the latest technology and tools to support your work from home.

Deadline to Apply: Interested candidates should apply by May 18, 2024.

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and is committed to creating an inclusive workplace where all employees feel valued and respected. We encourage individuals from diverse backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.