Call Center Assistant

Job Description:

Telkom SA is seeking a highly motivated and enthusiastic individual to join our team as a part-time Call Center Assistant in Soweto, Gauteng. As an Entry Level Call Center Assistant, you will be responsible for providing exceptional customer service and support to our clients over the phone.

Responsibilities: - Answering incoming calls from customers and addressing their inquiries or concerns promptly and professionally - Assisting customers with account inquiries, product information, and general concerns - Documenting customer interactions and maintaining accurate records in the system - Resolving customer complaints and escalating issues to the appropriate department when necessary - Collaborating with team members to ensure high-quality service delivery and customer satisfaction - Adhering to company policies and procedures to uphold customer service standards - Participating in training sessions to improve product knowledge and customer service skills - Working collaboratively with other departments to address customer needs and resolve complex issues

Requirements: - High school diploma or equivalent - No prior experience required, as training will be provided - Excellent communication skills and a strong customer service orientation - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong problem-solving skills and attention to detail - Energetic and adaptable personality traits - Project management and analytical skills - Ability to work effectively in a team environment - Proficient in Microsoft Office applications

Benefits: - Employee discounts - Disability insurance - Travel opportunities - Opportunities for career growth and development

Working Environment: At Telkom SA, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our team is dedicated to providing excellent service to our customers and creating a positive work environment for our employees.

Equal Opportunity Statement: Telkom SA is an equal opportunity employer and values diversity in the workplace. We are committed to providing a fair and inclusive work environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.