Call Center Associate

Job Description:

Bidcorp is seeking a dynamic and motivated Call Center Associate to join our team in Durban, KwaZulu Natal, ZA. This is a part-time position at the Associate level, requiring a minimum of 4 years of experience in a similar role. As a Call Center Associate, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and addressing customer inquiries and concerns.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and courteous manner - Making outbound calls to follow up on customer requests or resolve issues - Providing information about products and services to customers - Handling customer complaints and escalating issues as needed - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to ensure customer satisfaction - Meeting and exceeding daily and monthly targets for call volume and customer satisfaction - Conducting research to resolve customer issues and provide accurate information

Requirements: - Energetic and independent personality traits - Excellent communication skills - Strong research abilities - Previous experience in a call center or customer service role - Proficiency in Microsoft Office and CRM software - Ability to work well in a fast-paced environment - Flexibility to work evenings and weekends as needed

Benefits: - Paid Time Off (PTO) - Dental insurance - Company transportation

Working Environment: At Bidcorp, we value a positive and vibrant work environment. We encourage our employees to inject a sense of joy and energy into their work, creating a welcoming and inclusive atmosphere for all team members.

Deadline to Apply: 2024-06-07

Equal Opportunity Statement: Bidcorp is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.