Remote Call Center Manager

Job Description:

We are seeking a motivated and passionate Remote Call Center Manager to join our team at Standard Bank Group. As a part-time Associate Level position based in Cape Town, Western Cape, ZA, the Remote Call Center Manager will be responsible for overseeing a team of remote call center agents to ensure the highest level of customer service and satisfaction.

Responsibilities: 1. Manage and supervise a team of remote call center agents, providing guidance, support, and mentorship as needed. 2. Monitor call center metrics and performance goals, ensuring that they are met or exceeded. 3. Collaborate with other departments to address customer concerns and provide solutions to issues as they arise. 4. Develop and implement strategies to improve call center efficiency and effectiveness. 5. Conduct regular performance evaluations and provide feedback to team members. 6. Handle escalated customer calls and complaints in a professional and empathetic manner. 7. Stay up to date on industry trends and best practices in call center management.

Requirements: 1. Minimum of 5 years of experience in call center management. 2. Strong problem-solving and decision-making skills. 3. Excellent communication and interpersonal abilities. 4. Ability to work effectively in a remote setting. 5. Bachelor's degree in Business Administration or a related field preferred. 6. Proficiency in call center software and Microsoft Office Suite.

Personality Traits: Motivated, passionate

Soft Skills: Problem-solving, decision-making

Benefits: 1. Travel opportunities 2. Training & professional development 3. Dental insurance

Working Environment: At Standard Bank Group, we strive for excellence and uphold high standards in all endeavors. We believe in fostering a positive and collaborative work environment where employees can grow and succeed.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Standard Bank Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.