Call Center Manager - Work from home

As the Call Center Manager for Old Mutual, you will be responsible for overseeing our remote call center operations in Pretoria, Gauteng, ZA. This part-time position is ideal for a candidate with 7 years of experience in the call center industry at a mid-to-senior level.

Responsibilities: - Manage a team of remote call center agents, ensuring they meet performance targets and provide excellent customer service - Develop and implement strategies to improve call center efficiency and productivity - Monitor call center metrics and analyze data to identify trends and areas for improvement - Train and mentor call center agents to enhance their skills and knowledge - Handle escalated customer complaints and issues, ensuring timely resolution - Collaborate with other departments to improve overall customer experience - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 7 years of experience in the call center industry - Proven track record of successfully managing a call center team - Driven and passionate about delivering excellent customer service - Highly adaptable and able to think critically to solve complex problems - Excellent communication and interpersonal skills - Proficient in using call center software and CRM systems - Bachelor's degree in business administration or a related field is preferred

Personality traits: driven, passionate Soft skills: adaptability, critical thinking

Benefits: - Company transportation - Remote work flexibility - Travel opportunities

Working environment: At Old Mutual, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and teamwork to deliver exceptional service to our customers.

Equal opportunity statement: Old Mutual is an equal opportunity employer and prohibits discrimination based on race, gender, age, religion, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel respected and valued.

Deadline to apply: 2024-07-05

If you meet the requirements and are excited about the opportunity to join Old Mutual as a Call Center Manager, we encourage you to apply and be part of our dynamic team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.