Call Center Representative

Job Description:

As a Call Center Representative at Sanlam in Pretoria, Gauteng, you will be responsible for handling a high volume of inbound and outbound calls to assist customers with inquiries, issues, and product information. This part-time position at the Associate Level requires at least 4 years of experience in customer service or a related field.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional manner - Making outbound calls to follow up on customer requests or resolve issues - Providing accurate information about products and services offered by Sanlam - Handling customer complaints and escalations with empathy and efficiency - Developing and maintaining a deep understanding of Sanlam's products and services - Meeting and exceeding individual and team performance targets - Collaborating with team members to improve overall customer satisfaction - Documenting all interactions and maintaining detailed customer records - Participating in ongoing training and professional development opportunities

Requirements: - High school diploma or equivalent; additional education or certification is a plus - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and be resourceful in resolving customer issues - Demonstrated teamwork and negotiation skills - Proficiency in Microsoft Office and other computer software - Flexibility to work in a fast-paced and dynamic environment - Fluent in English and any additional languages is a bonus

Benefits: - Life insurance coverage - Paid Time Off (PTO) for eligible employees - Opportunities for domestic and international travel - Access to professional development and growth opportunities

Working Environment: At Sanlam, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and collaboration, and we encourage our employees to take ownership of their work and make meaningful contributions to our success.

Equal Opportunity Statement: Sanlam is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified individuals are encouraged to apply for this position.

Deadline to Apply: May 18, 2024

Join our team at Sanlam and help us deliver exceptional customer service to individuals and families in need of financial protection and peace of mind. Apply now to be a part of our dynamic and supportive Call Center team in Pretoria, Gauteng!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.