Remote Call Center Representative

Job Description:

We are currently seeking a Remote Call Center Representative to join our team at MTN South Africa. As a Remote Call Center Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing exceptional customer service over the phone. This position is part-time and entry level, perfect for individuals looking to gain experience in the telecommunications industry.

Responsibilities: - Answer incoming calls from customers in a professional and courteous manner - Resolve customer complaints and provide information about products and services - Update customer account information and maintain accurate records - Follow company policies and procedures to ensure customer satisfaction - Work independently to meet and exceed key performance indicators - Collaborate with team members and supervisors to improve processes and customer experience - Adhere to call center scripts and guidelines to ensure consistency in customer interactions

Requirements: - 1 year of experience in a customer service or call center environment - Strong communication skills and the ability to empathize with customers - Adaptable and able to work independently in a remote setting - Cooperative attitude and strong project management skills - High school diploma or equivalent required

Personality Traits: - Adaptable - Independent

Soft Skills: - Cooperation - Project Management

Benefits: - Gym membership - Employee discounts - Parental leave

Working Environment: At MTN South Africa, we encourage a spirit of exploration and taking calculated risks for growth. Our team thrives in a dynamic and fast-paced environment where creativity and innovation are celebrated.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.