Remote Call Center Representative

Job Description:

MMI Holdings is seeking a reliable and driven Remote Call Center Representative to join our team in Johannesburg, Gauteng, ZA. This is a part-time entry-level position with the opportunity for growth within the company. The ideal candidate will have at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Handle inbound and outbound calls from customers in a professional and courteous manner 2. Provide accurate information and assistance to customers regarding products and services 3. Resolve customer inquiries and concerns in a timely and efficient manner 4. Capture and update customer information in the database 5. Follow call center scripts and procedures to ensure consistency and quality of service 6. Meet and exceed call center metrics and performance goals 7. Collaborate with team members and other departments to ensure customer satisfaction 8. Adhere to company policies and procedures at all times

Requirements: 1. High school diploma or equivalent 2. Excellent communication and interpersonal skills 3. Strong attention to detail and time management skills 4. Ability to work independently and as part of a team 5. Proficiency in Microsoft Office and CRM software 6. Ability to work flexible hours, including evenings and weekends 7. Must have a quiet and dedicated workspace at home 8. Must have a reliable high-speed internet connection

Personality Traits: - Driven - Reliable

Soft Skills: - Attention to detail - Time management

Benefits: - Gym membership - Disability insurance - Profit sharing

Working Environment: At MMI Holdings, we promote a positive work-life balance and prioritize employee well-being. We provide a supportive and inclusive work environment where every team member is valued and respected.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: MMI Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel empowered to bring their authentic selves to work.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.