Call Center Representative - Work from home

Job Description:

MTN South Africa is seeking passionate and dedicated individuals to join our team as Call Center Representatives. This is a part-time, work-from-home opportunity based in Cape Town, Western Cape, ZA. As an entry-level position, no prior experience is required, making it an excellent opportunity for those looking to start their career in customer service.

Responsibilities: 1. Answer inbound calls and respond to customer inquiries in a professional and courteous manner. 2. Assist customers with product and service-related questions, resolve complaints, and provide information about our offerings. 3. Utilize problem-solving and research skills to identify customer needs and recommend solutions. 4. Maintain accurate records of customer interactions and transactions. 5. Meet or exceed performance targets set by the company. 6. Continuously learn and adapt to new information and technologies to provide the best service possible.

Requirements: 1. Must be passionate about helping others and dedicated to providing top-notch customer service. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and a keen attention to detail. 4. Ability to work independently and manage time effectively. 5. Comfortable using computer systems and navigating multiple software applications. 6. High school diploma or equivalent. 7. Access to a reliable internet connection and a quiet workspace.

Benefits: 1. Company transportation for on-site training and meetings. 2. Joining Bonus for new employees. 3. Vision insurance coverage.

Working Environment: At MTN South Africa, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is committed to providing exceptional service and creating a positive work environment for all employees.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: MTN South Africa is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, religion, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.