Remote Call Center Specialist

Job Description:

The Foschini Group is seeking a Remote Call Center Specialist to join our team in Cape Town, Western Cape, ZA. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in customer service or call center roles. As a Remote Call Center Specialist, you will be responsible for providing exceptional customer service and support to our clients over the phone.

Responsibilities: - Handle incoming calls from customers and provide assistance with inquiries, orders, and complaints - Utilize company systems and tools to accurately document customer interactions and follow up on issues - Meet targets for call resolution, customer satisfaction, and quality assurance - Collaborate with team members and management to identify areas for improvement in customer service processes - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Adhere to company guidelines and policies for data security and customer privacy - Participate in training sessions and skill-building activities to enhance your performance in the role

Requirements: - Resilient and driven attitude to handle high call volumes and challenging customer interactions - Strong teamwork skills to collaborate with colleagues and contribute to a positive work environment - Excellent planning skills to prioritize tasks and manage time effectively in a remote setting - Comfortable working remotely with company-provided equipment and maintaining a professional work environment - Proficient in using computer systems and software for call center operations - Excellent verbal and written communication skills in English - High school diploma or equivalent required, additional education or certifications are a plus

Benefits: - Company-provided equipment for remote work - Profit sharing opportunities based on performance and company goals - Gym membership subsidy to encourage employee wellness and work-life balance

Working Environment: At the Foschini Group, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in supporting our employees to grow and succeed in their careers while promoting a positive and collaborative work environment.

Deadline to Apply: Please submit your application by June 23, 2024

Equal Opportunity Statement: The Foschini Group is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.