Chat Support Assistant - Work from home

Job Description:

Telkom SA is seeking a motivated and dedicated Chat Support Assistant to join our team on a part-time basis, working from home. As an Associate Level team member, the Chat Support Assistant will be responsible for providing exceptional customer service through various online chat platforms.

Responsibilities: 1. Respond to customer inquiries and provide assistance in a timely and professional manner. 2. Troubleshoot and resolve customer issues effectively and efficiently. 3. Collaborate with other team members to ensure consistent and accurate information is being provided to customers. 4. Conduct research and analysis to provide informed responses to customer queries. 5. Maintain accurate records of customer interactions and transactions. 6. Escalate complex issues to the appropriate department for further assistance. 7. Stay up-to-date on product knowledge and company policies to better assist customers. 8. Provide feedback to improve customer service processes and procedures. 9. Work closely with team leaders to meet and exceed customer satisfaction goals.

Requirements: 1. Minimum of 3 years of experience in a customer service role. 2. Excellent communication skills, both written and verbal. 3. Strong research and analytical skills. 4. Ability to work independently and as part of a team. 5. Proficient in using online chat platforms and customer service software. 6. High school diploma or equivalent required. 7. Motivated and dedicated individual with a passion for providing excellent customer service.

Personality Traits: 1. Motivated 2. Dedicated

Soft Skills: 1. Research 2. Analysis

Benefits: 1. Parental leave 2. Free accommodation 3. Disability insurance

Working Environment: At Telkom SA, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a strong work ethic in all of our team members.

Equality Opportunity Statement: Telkom SA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, or any other legally protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-07-12

If you meet the requirements and are interested in joining our team as a Chat Support Assistant, please submit your application before the deadline. We look forward to welcoming you to the Telkom SA family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.