Chat Support Associate

Job Description:

As a Chat Support Associate at Vodacom Group, you will be responsible for providing exceptional customer service and technical support through online chat platforms. Your primary role will be to assist customers with any issues or inquiries they may have regarding products or services offered by the company.

Responsibilities: 1. Respond to customer inquiries and provide solutions in a timely and professional manner via chat. 2. Troubleshoot technical issues and escalate to the appropriate department if necessary. 3. Ensure customer satisfaction by actively listening to their concerns and addressing them effectively. 4. Maintain accurate records of customer interactions and update customer profiles as needed. 5. Collaborate with team members to improve processes and enhance the overall customer experience. 6. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Minimum of 3 years of experience in customer service or technical support. 3. Strong communication skills and the ability to multitask effectively. 4. Independent and motivated with a proactive approach to problem-solving. 5. Excellent planning and organizational skills with the ability to work well in a team environment.

Benefits: - Travel opportunities to attend training sessions and conferences. - Medical coverage for you and your dependents. - Profit sharing program based on company performance. - A working environment that recognizes and rewards employees based on performance and merit.

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law.

Deadline to apply: 2024-06-26

Join our team at Vodacom Group and be a part of a dynamic and innovative company that values its employees and provides opportunities for growth and development. Apply now to be considered for the Chat Support Associate position in Durban, KwaZulu Natal, ZA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.