Chat Support Manager

Job Description:

Netcare is seeking a Chat Support Manager to join our team in Johannesburg, Gauteng, ZA. The Chat Support Manager will be responsible for managing a team of chat support agents and ensuring that they provide exceptional customer service through online chat platforms.

Responsibilities: - Manage and oversee a team of chat support agents, including hiring, training, and performance evaluation - Develop and implement chat support strategies to improve customer satisfaction and efficiency - Monitor chat support conversations to ensure quality and compliance with company policies - Provide coaching and feedback to chat support agents to help them improve their performance - Analyze chat support data and trends to identify areas for improvement and make recommendations for process enhancements - Collaborate with other departments to implement cross-functional initiatives that enhance the customer experience - Stay up to date on industry trends and best practices in chat support management

Requirements: - 6 years of experience in customer service or chat support, with at least 2 years in a management or supervisory role - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and multitask effectively - Reliable and resilient personality traits - Emotional intelligence and creativity as soft skills - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Life insurance - Joining bonus - Free food

Working Environment: At Netcare, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional customer service and support.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Netcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.