Chat Support Officer

Job Description:

As a Chat Support Officer at Mediclinic Southern Africa, you will be responsible for providing excellent customer service and support through chat platforms to patients and their families. You will need to have a deep understanding of the healthcare industry and be able to effectively communicate medical information in a clear and concise manner. Your primary responsibilities will include responding to inquiries, resolving issues, and providing guidance on medical procedures and services offered by the company.

Responsibilities: - Respond to chat inquiries from patients and their families in a timely and professional manner - Provide accurate information on medical procedures, services, and pricing - Resolve any issues or complaints that may arise during chat interactions - Collaborate with other departments to escalate and resolve complex customer issues - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Stay up-to-date on industry trends and developments to provide accurate information to customers

Requirements: - 4 years of experience in customer service or healthcare industry - Strong dedication to providing excellent customer service - Ability to work independently and prioritize tasks effectively - Excellent emotional intelligence to handle sensitive situations with empathy and understanding - Strong time management skills to effectively handle multiple chat conversations simultaneously - Ability to thrive in an energetic and rapidly evolving work setting

Benefits: - Medical coverage for yourself and your immediate family - Gym membership to promote a healthy work-life balance - Free accommodation for part-time employees who need to travel for work

Equal Opportunity Statement: Mediclinic Southern Africa is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

If you meet the requirements and are passionate about providing exceptional customer service in the healthcare industry, we encourage you to apply for this part-time Chat Support Officer position in Johannesburg, Gauteng. The deadline to apply is May 29th, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.