Remote Chat Support Officer

Job Description:

We are looking for a Remote Chat Support Officer to join our team at Alexander Forbes in Pretoria, Gauteng. As a part-time entry-level position, this role offers a great opportunity for individuals looking to gain experience in customer service and support in a remote setting.

Responsibilities: - Provide chat support to customers via online chat platforms - Respond to customer inquiries, troubleshoot issues, and provide solutions in a timely and efficient manner - Ensure customer satisfaction by delivering high-quality service and resolving any issues that may arise - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve processes and enhance the customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Energetic personality with the ability to adapt to changing situations - Strong communication skills, both written and verbal - Excellent planning and organizational skills - Ability to work independently and prioritize tasks effectively - High school diploma or equivalent - No previous experience required

Benefits: - Vision insurance - Dental insurance - Employee discounts

Working Environment: At Alexander Forbes, we value autonomy and independence, trusting our employees to excel in their roles. As a Remote Chat Support Officer, you will have the opportunity to work from the comfort of your own home while still receiving the support and guidance you need to succeed in your role.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Alexander Forbes is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and strive to create a welcoming and supportive workplace for everyone.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.