Chat Support Officer

Job Description:

We are looking for a motivated and adaptable Chat Support Officer to join our team at Alexander Forbes in Cape Town, Western Cape, ZA. This is a part-time entry-level position with no prior experience required. As a Chat Support Officer, you will be responsible for providing excellent customer service and support to our clients through online chat platforms.

Responsibilities: - Respond to customer inquiries and provide solutions in a timely and professional manner - Utilize chat support tools and technology to assist customers efficiently - Maintain a high level of product knowledge to address customer queries effectively - Collaborate with other departments to resolve customer issues and escalate complex cases when necessary - Meet and exceed performance metrics such as response time and customer satisfaction ratings - Assist in planning and executing chat support strategies to improve customer experience

Requirements: - Strong communication skills and ability to present information clearly and concisely - Ability to adapt to different situations and handle challenging customer interactions with professionalism - Strong planning skills to organize and prioritize workload effectively - Driven to achieve customer service excellence and meet performance targets - Proficiency in using chat support tools and technology is a plus - High school diploma or equivalent is required

Benefits: - Paid overtime for additional hours worked beyond scheduled shifts - Visa sponsorship for eligible candidates - Company transportation provided for late shifts

Working Environment: At Alexander Forbes, we encourage calculated risk-taking to drive innovation and progress. We value creativity, collaboration, and continuous learning to support the growth of our employees and the success of our business.

Deadline to Apply: 2024-06-29

Equal Opportunity Statement: Alexander Forbes is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We welcome applicants from all backgrounds and are committed to creating a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.