Chat Support Representative - Work from home

Job Description:

Sanlam is seeking a Chat Support Representative to join our team in Soweto, Gauteng, ZA. As a Chat Support Representative, you will work from home on a part-time basis, providing support to customers through online chat. This is an Associate Level position requiring at least 4 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries and provide support via chat in a timely and professional manner - Assist customers with product information, troubleshooting, and issue resolution - Maintain a high level of customer satisfaction by accurately addressing customers' needs - Collaborate with team members to improve processes and enhance customer experience - Keep detailed records of customer interactions and transactions

Requirements: - Resourceful and driven individual with a passion for customer service - Strong presentation skills and the ability to think creatively to solve problems - At least 4 years of experience in a customer service role - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - High school diploma or equivalent

Benefits: - Travel opportunities - Free food - Joining Bonus

Equal Opportunity Statement: Sanlam is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status.

Join our team and be part of a dynamic and innovative work environment where you can grow and develop your skills. If you meet the requirements and are interested in this position, please apply by the deadline of June 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.