Chat Support Specialist

Job Description:

We are looking for a dedicated and passionate Chat Support Specialist to join our team at Standard Bank Group in Durban, KwaZulu Natal, ZA. As a part-time Associate Level role, you will be responsible for providing excellent customer service through chat support.

Responsibilities: - Respond to customer queries and provide solutions in a timely manner - Assist customers with account inquiries, transactions, and technical issues - Collaborate with other departments to resolve customer issues efficiently - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team - Stay up-to-date on product knowledge and company policies - Meet and exceed performance targets for customer satisfaction and resolution time

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent decision-making skills and ability to work under pressure - Strong communication skills, both written and verbal - Ability to multitask and prioritize workload effectively - Proficiency in using chat support software and CRM systems - Bachelor's degree in a relevant field is preferred

Personality Traits: - Dedicated: Willing to go above and beyond to provide exceptional service to customers - Passionate: Enthusiastic about helping customers and solving problems

Soft Skills: - Decision-making: Ability to make quick and effective decisions in a fast-paced environment - Communication: Strong communication skills to interact with customers and colleagues effectively

Benefits: - Paid overtime for additional hours worked - Opportunities for travel to different locations - Medical coverage for you and your family

Working Environment: Standard Bank Group is a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team and interact with customers from around the world.

Deadline to Apply: 2024-06-10

Equal Opportunity Statement: Standard Bank Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.